CUSTOMER SERVICE

Outrageous customer service is priority one. We make a commitment to be assessable and responsive so that you can focus on growing your business. Every 3PL client is assigned a dedicated customer service team who will work tirelessly on your behalf to manage your projects with fanatical attention to consistency and detail.

WAREHOUSING & INVENTORY MANAGEMENT

Magna IV’s 3PL fulfillment center offers ample climate-controlled warehouse space that can scale with you as your business grows.  From the moment your product hits our dock, we utilize proven processes for receiving and managing your inventory that eliminates shrinkage concerns.  Whether you need B2B or B2C third-party logistics (3PL) eCommerce warehouse services, we can handle it!

PICK AND PACK FULFILLMENT

Our extensive pick and pack experience assures a seamless order fulfillment process.  We focus on efficiency, accuracy, and quality so that your customer receives the right product, on time – every time. We will also work with you to develop custom packaging in order to maximize product protection and minimize shipping costs.

KITTING & LIGHT ASSEMBLY

Magna IV’s kitting and light assembly services allow you unlimited flexibility to optimize your inventory management, reduce costs, and achieve faster shipping.  We can add labels or tags, package inserts, custom letters or numbers, and combine products (kitting) to create a new SKU. We even offer light assembly.  You can ship components from your manufacturers direct to us, and we will do the assembly prior to shipping.

PACKAGING

Being a 3PL provider AND a printer give us the unique capability of solving even the trickiest of packaging problems. We’ll work with you to create simple or elaborate full-color packaging to fit your needs. We also specialize in offering eco-friendly packaging options. Our in plant print capabilities will save you time and money!

SHIPPING

Specialized handling, custom boxing, shrink wrapping and outbound logistics are services available to all of our 3PL clients.

Magna IV has longstanding relationships with several shipping providers. We will work with you to choose a carrier (FedEx, UPS, DHL or USPS) that aligns with your delivery needs. Thanks to our high volume of shipments, we’ve negotiated substantial discounts with the carriers. We leverage our low shipping costs and pass them on to you – meaning more profit to your bottom line!

We also use our integrated technology to automatically push tracking details back to your online store.

RETURNS PROCESSING

Magna IV will work with you to create a returns processing workflow depending on your return policy.  We can ship the product back to you for refurbishing or re-packaging, or we can handle these processes for you.

AUTOMATED API STORE INTEGRATION

Our technology allows us to integrate with your eCommerce platform so that orders are received into our system automatically, shipping and tracking information are uploaded back to your platform, and inventory can be tracked in real time. Our team of programmers will work with you to create an automated workflow with custom reporting designed to fit your needs.  Our aim is for you to spend less time worrying about inventory, orders, and shipping and more time growing your revenue and profits!